Paper Operational Maintenance Coordinator

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock?s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

Paper Operational Maintenance Coordinator - West Point, VA

19th & Main St
West Point, Virginia, 23181
United States

The opportunity:

  • Provide the maintenance activities required for maintaining and ensuring the reliability, at the lowest cost, for the area of responsibility.

  • Provide support to the Paper Machine Supt and Process Manager (Foreman) to ensure operational and maintenance activities are scheduled, coordinated, and executed to drive process and equipment reliability.

  • Manage in a goal-oriented environment to deliver target results in the areas of safety, reliability, cost, quality, productivity, and employee engagement.

  • Drive improvement in the machines performance and quality systems

  • Support the area manager to accomplish the department goals

How you will impact WestRock:

Health and Safety

  • Actively demonstrate adherence to all mill and departmental policies, to recognize and correct behaviors inconsistent with these policies and to demonstrate a zero tolerance to behaviors inconsistent with these policies.

  • Support the safety initiatives established by the Paper Machine Supt in pursuit of an accident free work place.

  • Engage hourly personnel involvement in the mill?s safety program.

  • Assist the Paper Machine Supt to ensure a consistently high standard of housekeeping within the department.

  • Set priorities for maintenance to ensure safety related request and issues are resolved in a timely manner.


  • Foster an environment where employees work safely and follow the environmental guidelines.

  • Support the environmental initiatives established by the paper machine supt in the pursuit of 100% environmental compliance.

  • Assist the Process Manager (foreman) to understand all environmental Standard Operating Procedures (SOP?s) and operating limits to ensure that mill processes operate within compliance and reach accordingly.


  • Commit to an appropriate and effective set of core values and belief, during all times, that above all respects the efforts of the management team, supports the vision of management roles and thus enhances the collective goals of the entire paper department.

  • Lead the development of documented Standard Operating Procedures (SOP?s) and effective utilization of operating crews to develop SOP?s.

  • Ensure that all operational personnel are held accountable to maintain the standard to the results to which they have a direct contribution.

  • Assist as needed in the evaluations of process managers (foreman) on yearly basis to ensure performance individual performances are contributing positively to the department and mill goals.

  • Support the development of process managers (foreman).

  • Assist in the development and executing of the engagement plan for the salary and hourly workforce.


  • Involved in every aspect of the EAM process and meeting metrics.

  • The principle manager of EAM information in the operating department.

  • The primary contact with the maintenance department.

  • Assures all work is identified. Sets work identification expectations of operating crews and actively follows up to maintain engagement.

  • Principle person responsible for initial screening.

  • The principle person responsible for verifying and prioritizing identified work. Assures accuracy of information on the request.

  • Shares in developing plans (mostly operational).

  • Shares in developing planned work backlog for operational duties.

  • Jointly responsible for keeping the backlog up to date and prioritized with the maintenance planner and supervisor. One of the key people for developing the weekly plan off of the planned work backlog.

  • Schedules and leads weekly planning meeting.

  • Shares in developing the schedules for outage, weekly, and daily work.

  • Shares in responsibility for recording what was done in the auditing process (operational work).

  • Helps determine whether break-in work is justified.

  • Primary person responsible for determining if contracted labor will be used for operational activities (hydro-blasting, cleaning, and vacuum work).

  • Shares the responsibility in determining whether work is outage or routine.

  • Serves as the overall outage coordinator. Assures all timelines are met.

  • Schedules, owns, and leads outage planning meetings and critiques.

  • Documents outage summary in the database for all machine outages.

  • Shares with planner and maintenance supervisor finalizing and distributing the following days schedule by 2:30 PM and 6:45 AM.

  • Communicated scheduling changes to management, crews, and contractors.

  • Coordinates work scheduling meetings (daily and outage).

  • Helps resolve safety concerns with work.

  • Shares with all employees the responsibility for adherence to the EAM process and its guiding principles.

  • Reviews operator round forms and ensures work order is written and completed with assistance of process managers (foreman). Follows up with operating crews after the completion of work.

  • Manages area reliability efforts through daily D.A. meetings (basic care, precision maintenance, preventative maintenance, predictive maintenance, etc.). Understands and tracks all top downtime hitters and aligns maintenance focus.


  • Support the quality initiatives established by the Paper Machine supt in the pursuit of customer satisfaction.

  • Support the use of analytical troubleshooting skills.


  • Assist in the maintaining of a list of top chronic or repetitive issue for the department and assign support leader to research and resolve the list.


  • Support the production in efforts to work with the finance department to set budgets and track for the following:

  • Overall Machine Efficiency (OME)

Maintain Area 5yr Capital and Repair, including EM/MOC Plan

  • Work with maintenance dept Repair job scopes.

  • Ensure area needs are prioritized and funded for continuous improvement with no loss of production ever for facilities failures.

  • Review and update the list on at least semi annually.

Key Metrics


  • Safety observation sharing

  • Safety recordable incidents

  • LWIR

  • RIR

  • Housekeeping

  • Safety Work order completion


  • Fiberloss

  • Water Usage Reduction

  • Environmental Audit Compliance of 100%


  • Meet or exceed budget allocations


  • Compliance to weekly schedule

  • Overtime performance

  • Preventative maintenance route compliance

  • Percent emergency work


  • Machine performance = 100% of Budget

  • Machine acceptance = Budget

  • Machine availability = Budget

  • Machine OME = Budget


  • Credit paid as % of sales meet budget

  • Complaints per 1000 tons meet budget


  • Support RCFA process

  • Chronic Problem Elimination

  • Precision work completed and documented

  • Roll Change procedures fully developed

What you need to succeed:

  • Good oral and written communications skills, highly skilled in group communication as well as one to one communications. Ability to determine effective and appropriate means of communication.

  • Fundamental understanding of mill processes affecting Paper Mill operations, preferred 5-years of operational and/or maintenance experience; Engineering degree or equivalent operations experience.

  • Familiar with statistical process control.

  • Knowledge of maintenance management principles including but not limited to precision maintenance, Preventative maintenance, root cause failure analysis, shutdown and contingency planning, and computer-based maintenance work systems; desire to work with maintenance as a team.

What we offer:

  • Corporate culture based on integrity, respect, accountability and excellence

  • Comprehensive training with numerous learning and development opportunities

  • An attractive salary reflecting skills, competencies and potential

  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans.
Paper Operational Maintenance Coordinator
Virginia-West Point

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